Fundraising and Community Engagement Coordinator

THE ROLE

• Part-time hours (0.4 – 0.6 FTE) – negotiable for the right person
• 12-month fixed term contract commencing Aug/Sept 2025, with possible extension

This new position of Fundraising and Community Engagement Coordinator is responsible to the CEO for the planning, delivery and management of engagement strategies that deliver increased financial and in-kind support to Lionheart. Lionheart’s Fundraising Strategy seeks to diversify our sources of funding to achieve financial sustainability, and this newly created position will play a key role in ensuring we meet our fundraising goals. The focus of this role will be to nurture funding relationships and build income from grants, donations and community fundraising.

Success in this role means Lionheart has built meaningful relationships with donors and funders who feel genuinely valued and connected to our organisation, driving their continued support. To be successful in this role you will need to establish a strong understanding of our programs and services. By growing our fundraising activities, you’ll play a key role in strengthening Lionheart’s long-term sustainability and enabling us to continue delivering impactful programs.

KEY RESPONSIBILITIES

Fundraising

• Consolidate the diversification of Lionheart’s income stream as directed by the Board Approved Fundraising Strategy with a particular focus on donations (regular and annual giving campaigns), events and sponsorships
• Grow Lionheart’s individual donor portfolio (regular and major donors) including annual giving campaigns, Wills and Bequests, and Trusts & Foundations
• Work with the wider team to create and implement supporter campaigns and engagement strategies using the CRM, website, social media, and other assets
• Coordinate the preparation of proposals and presentations for fundraising leads, including preparing applications, pitch decks, and other marketing collateral
• Develop internal resources to support the wider organisation in fundraising activities
• Research, identify and cultivate new suitable corporate partners in collaboration with the CEO
• Work together with operational team to help source and secure grants to run core services and new initiatives

Community Engagement

• Increase awareness of Lionheart’s brand and reputation in the community through fundraising initiatives
• Nurture existing supporter relationships, ensuring regular and high-standard communications
• Coordinate the delivery of supporter engagement events and other in-person touch points
• Assist the CEO with the day-to-day management of selected major donor and partnership relationships

Administration

• Be the key contact and organisation leader for data capture and extraction using Supporterhub (marketing & fundraising digital platform), including the generation of regular insights and reports
• Administer sponsor, grant funding and donor income, working with the CEO to reconcile revenue and reporting on actuals to targets
• Prepare reporting and acquittal for funding partners, including keeping accurate records of deliverables and due dates
• Provide regular updates to the CEO/Board on fundraising efforts and results

EMPLOYEE DUTIES

• Comply with Lionheart operating policies and procedures e.g., privacy laws, confidentiality, anti- discrimination, work safe practices etc.
• Maintain strict confidentiality practices related to the handling of client information
• Embrace Lionheart’s organisational values and ensure they are embedded in communications to all stakeholders
• Stay up to date with trends in fundraising and donor engagement, reporting findings to the CEO
• Undertake any other duties as directed by the CEO/Board

We are looking for someone who is:

• Passionate and Proactive – you are someone who believes in our vision and takes initiative.
• Relationship-focused & Strategic Communicator – you understand the importance of genuine, long-term relationships with donors, partners and supporters. You’re a confident writer and speaker who can craft compelling fundraising materials—from Cases for Support to grant applications—that convey the purpose and value of Lionheart.
• Self-Motivated & Results-Oriented – you are comfortable working remotely and achieving measurable KPIs.
• Flexible & Adaptable – you have a willingness to engage in different forms of outreach, including in-person and virtual events.
• Compassionate & Community-minded – you understand how bereavement support can bring transformative change for grieving children and their families. Through your role, you’ll enable our organisation to build more lionhearts.
• Systems-Savvy & Organised – you are proficient in using digital platforms to engage, maintain, and grow existing and new relationships. You’ll be proactive in streamlining processes, managing workflows, and maintaining accurate records to ensure donor and sponsorship engagement is consistent, timely and effective.
• Collaborative team player – you can work collaboratively and productively with the wider organisation, with a positive approach to problem-solving and a strong sense of accountability and open communication.

ESSENTIAL SELECTION CRITERIA

• Relevant qualifications
• Proven ability to build and maintain strong stakeholder relationships, particularly with donors, sponsors, and philanthropic partners
• Excellent oral communication, interpersonal and presentation skills
• Strong written communication skills with experience developing marketing collateral and stakeholder communications
• Demonstrated ability to prepare clear, persuasive proposals, reports and communications tailored to diverse audiences
• Excellent organisational and systems skills, including CRM management and Microsoft 365
• Proven ability to set and achieve goals and growth targets
• Working with Children Check
• National Police Clearance

DESIRABLE SELECTION CRITERIA

• Experience working in not-for-profit, advocacy, or peak body organisations, with a strong understanding of the challenges and opportunities in these fields.
• Demonstrated successful fundraising experience across a range of donor programs including regular giving, appeals and partnerships.
• Experience developing, implementing and reviewing fundraising strategies.